The interior design of hospital buildings must pay attention to details and colors. Good design makes patients and medical staff feel peaceful, cordial and comfortable, and eliminates anxiety, otherwise it will make them feel depressed, irritable, and restless. Therefore, attention must be paid to details. Careful and thorough, taking into account the special needs and convenience of patients.
(1) Ingeniously increase the visual floor height: the original structure of the building has a floor height of 4.2m and a standard floor of 3.6m. The central air-conditioning was refitted during major repairs. After decoration, the ceiling height is lower, which will give a sense of depression. In this design, the first floor lobby and the top of the small medical street ceiling on each floor were intentionally arranged with air ducts to the periphery, and the vacant area raised the ceiling in a low "pyramid" or Yangtze triangle shape, covered with a larger area of lamp film Lighting, significantly reduces the sense of depression caused by the height of the floor.
(2) The use of natural light and glass partitions: the southern side of each medical street uses the glass curtain wall of the escalator shaft to introduce natural light into the room, and a large area of multiple windows is set up on the north side, so that every small medical street can be seen Outdoor view. Patients in the waiting area in the south side of the community can also bathe in outdoor sunlight. The use of glass partitions between the community and the small medical street not only achieves the relative separation of space, reduces noise and interference with the flow of people, and ensures a quiet environment for patients in the community, but also makes the interior and exterior of the community visually transparent and has a sense of open space. , The bright and open space makes people feel lively, free and cheerful.
(3) Color usage: Each color has its electromagnetic wavelength, which is transmitted to the brain by vision, prompting the glands to secrete hormones, thereby affecting human physiology and psychology. The correct use of colors can help relieve fatigue, suppress irritability, regulate emotions, and improve body functions. The design of the building fully considers the impact of different colors on the human body, the adaptation of the characteristics and colors of patients in different disciplines, and strives to create a color atmosphere to achieve a balance between color and medicine. Large-area color selection is elegant, high brightness, low chroma, and public areas are appropriately decorated with milky white, duck egg yolk and other boards to reflect certain color changes. The waiting areas of the obstetrics and gynecology, traditional Chinese medicine, psychology and other community waiting areas and "alleys" are decorated with pale pink, crimson, and green colors according to different types of diseases to adjust the mood of patients. The aisles, medical street and waiting area in the outpatient building are properly arranged with non-toxic and harmless evergreen flowers and plants, which changes the rigid atmosphere and gives people a warm and warm feeling.
4. Humanized service measures: Humanized service measures are the software foundation for improving service satisfaction. In addition to the general information desk, card office, and convenience service center in the general service hall on the first floor of the outpatient clinic, several major systems are mainly used.
First, the whole-process information system for medical treatment. From pre-inspection, registration, in-office calling, to various medical technical examinations, charging, taking medicine, and satisfaction evaluation, comprehensive information management is implemented.
Second, fully implement self-service. For example, there are 22 self-service registration and toll collection machines on the first to sixth floors of the outpatient clinic, as well as multiple self-service printing test reports and self-service appointment machines. Manual registration and charging windows are also set up on each floor, and the two types of windows are "open cabinets" to maximize the utilization rate of each window.
Third, a multi-channel electronic appointment system, and some departments explore the implementation of time-sharing appointments. Through on-site, telephone, Internet, mobile phone, ATM machine, etc., patients can conveniently make appointments for general outpatient clinics and expert outpatient clinics.
Fourth, a fully functional consultation room system. Through the doctor's office system, in addition to completing the basic functions, the patient's picture archiving and communication system (PACS), laboratory information system (LIS), ultrasound, medical union engineering and other hospital inspection information can be obtained in the first time.
Fifth, the digital automatic dispensing system for outpatient pharmacies. The doctor’s office system issues a prescription. After the charge is completed, the information system recognizes the purely boxed drug prescription and transmits the information to the "Boxed Drug Rapid Dispensing System", which automatically completes the formula and sends it to the patient after verification by the pharmacist. Fast, less human adjustment errors. The implementation of various measures has reduced the waiting time of patients and embodies the concept of "high efficiency, health, safety, professionalism, and people-oriented".
