Hotel self-check-in kiosks, what are the advantages of hotel self-service terminals? When we book a room online, we always have to look at the evaluation first. If the hotel service is good, the hotel service is not good. If it is not good, we will definitely not consider it. The service mentioned here has three aspects in general: the room to live in, the handling of procedures, and problem solving. Compared with traditional purely manual services, the benefits of hotel self-service terminals are highlighted.
Hotel self check-in machine
The first is the room you live in. The traditional method is random allocation by the manual front desk. Tourists have very little choice for self-service. Even if tourists are allowed to choose, since most tourists come for the first time and are not familiar with this hotel, how can they choose? Go to the room you like? It’s okay if you are a general business traveler. If you are tourists in scenic spots, most of them are rushing to see the scenery. They all hope that their room is comfortable, the sight line is good, and there are any higher floors and fewer mosquitoes. Point, don’t have a bad smell, etc. They specially spend money to play, but the stay is not happy, will they feel bad experience, will they complain, will they ask for a change of room. If a considerable number of tourists have encountered this situation, hotels with good reputations have a service attitude that has problems to be solved. Next, it is not difficult to imagine that the front desk staff will be too busy to be exhausted. Even for hotels with bad reputations I have never seen it or heard it before. I will ignore it if I encounter any problems, or tell you that there is no room to change.
Mingjinkang Electronics specializes in the development of smart electronic products that everyone needs, and solves the problems encountered by everyone. We developed the MJK series of hotel self-service terminals based on these pain points of hotel management and tourist accommodation. One of the advantages of this hotel self-service terminal is that tourists can choose the room on the self-service terminal, and they can clearly see the pictures, floors, and directions of each room, see clearly, it is better, and then choose, so the selection error rate is greatly Decrease, the probability of needing to find a staff customer service to solve the problem in the later period is also greatly reduced.
Secondly, tourists can complete the entire registration, room selection, identity verification, payment, and room card collection procedures on the self-service terminal, without the need for staff services. In this way, the hotel operator does not need to hire so many employees. Now the labor costs are very expensive. If it is all manpower, if it is the tourist season, it needs a large number of staff, but there are not many tourists in the off-season, so many employees. Salary is a huge pressure on hotel operations.
Tourists handle everything on the self-service terminal of the hotel, and the experience will be better. There is no need to find any staff or complaints to solve the problem. For the hotel, the manual pressure is less and the reputation is improved. This is the win-win benefit of tourists and hotels brought by using hotel self-service terminals instead of manual labor.
